FAQ's

Informed decisions are the only kind of decisions we want our customers to make. Knowledge is peace of mind, so we've listed some frequently asked questions along with the basics of the repair process to give you an idea of what goes on when you leave your vehicle at Tumwater Collision for repair work.


The repair process begins with a complete examination and assessment of the safety systems in your vehicle along with internal damage such as a mis-aligned frame and of course the obvious body damage. After inspection, we will discuss with you in detail the areas of your vehicle that require repair so that you can make informed decisions. Our top priority is to make the customers as satisfied with their experience as possible.



FREQUENTLY ASKED QUESTIONS


How will Tumwater Collision work with my insurance company?
Tumwater Collision has established business relationships with virtually every auto insurance company. Our ability to "cut through red tape" ensures a smoother, faster repair process. We will work pro actively with your insurance company to deliver the high quality service you deserve providing you, the customer, with a seamless claims process.  

 

Am I required to get more than one estimate?
You are not required by law to get more than one estimate.

Am I required to use the shop my insurance adjuster chose?
You can choose the shop who will make the repairs to your vehicle, however; you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

Who can authorize repairs on my vehicle?
You are the only person who can authorize repairs on your vehicle.  
We know our customers aren't just interested in exceptional auto body repair; they also want to restore their peace of mind. That's why it's good to know that Tumwater Collision has a minimum of 51 years of experience and commitment to safety.  Additionally, we provide a 100% lifetime warranty in writing for every repair made.
We believe that customers deserve more than the industry typically provides, and we are proud to say that our customers become repeat customers.  When it comes to superior collision repair and exemplary automotive refinishing, you can count on Tumwater Collision
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